Terms & Conditions

Booking & Registration
Auroville has many different guesthouses who all have their own specific atmosphere, management and policies. Room fees can include different services, specified on the website or to be received by email from the manager. Room fees and advances may include an administration fee, but they will not include travel or transportation costs, unless as an exception, in which case it will be clearly mentioned. No claims can be made unless there is written proof of agreement. Consumption of alcohol or drugs, or the use of violence is not permitted in Auroville guest houses. Confirmation of bookings are depending on guest house manager approval and partial or full advance payment.

Refund Policy
All advances are by default non-refundable, but each guesthouse manager can decide to refund part or total of the advance paid. Transfer of canceled bookings to another person is possible only with written approval of the guesthouse manager. If the manager agrees to a partial or full refund, the refund will happen through the exact same channel through which the advance payment was received. Guests who paid by credit or debit card will be refunded directly to their credit or debit cards. Guests who paid by cheque or Demand Draft (DD) will be refunded by a cheque only. Similarly guests who paid by an online account transfer will be refunded by a direct account transfer. All refunds will be made within 15 business days from the cancellation date.

You are permitted to print and download extracts from this website on the following conditions:
1. that no documents or related graphics on this website are modified in anyway
2. that the source ("guesthouses.auroville.org" and "Auroville website") and this permission notice appear in all copies.

Service Access
While the Auroville Guest House Trust endeavors to ensure that this website is normally available 24 hours a day, the trust or Auroville will not be liable if for any reason this website is unavailable at any time or for any period. Access to this website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond the trust's control.

Privacy Policy
Your privacy is important to us. We use the information we collect about you to process the bookings' registrations and to provide an improved service for our clients and visitors. If you browse any of our websites, then you do so anonymously. We do not collect any personal information without your consent. We do log your IP address (the internet address of your computer) to provide us with an idea of which part of the site you visit and how long you spend there. Your IP address is not linked to anything personally identifiable. We also log the computer, operating system and browser type you are using. This information is automatically provided by your browser. In some cases, you may voluntarily provide personal information, for example, when you complete a specific form on the web site. This information is used by us to assist in responding to whatever query or other interest you may have expressed. We may use this personal information to provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes. Our website uses cookies to distinguish you from other users of our website. This helps to provide you with a good experience when you browse our website and also allows us to improve our site. As required by the Act, we follow strict security procedures in the storage and disclosure of any information you may give to us. Unfortunately, the transfer of information via the internet is not completely secure. Although we use all reasonable measures to protect your personal data, we cannot guarantee the security of the data you transmit to our site: any transmission is at your own risk.

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While there are many guest houses and home stays around Auroville, only guests staying inside Auroville are eligible to receive an AuroCard. The AuroCard serves as your identity card, showing you are a registered guest of Auroville, and is required for visiting Matrimandir and attending many cultural events. The Aurocard can also be set up as a debit card for your expenses within Auroville (some Auroville units do not accept cash).